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Zammad

Open-source · self-hostable · replaces 1 SaaS tool on os-alt

zammad/zammad · alive · ★ 5.59k · last commit today · 464 open issues

License: AGPL-3.0

Good fit for Teams that need ITIL-ish workflows + multi-channel (email, telephony, chat).

Weak at Setup is heavier than Chatwoot or FreeScout.

In a terminal? npx -y github:SolvoHQ/os-alt-cli zendesk prints the Zendesk comparison table including Zammad. how the CLI works →

Replaces these SaaS

  • Zendesk · Customer support / helpdesk

    Built-in `zammad run rake zammad:migrate` task with a Zendesk subcommand pulls tickets, users, and groups via the Zendesk REST API. Custom fields need manual mapping in the Zammad admin first.

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