Intercom is the standard for in-app live chat + product messaging. Self-host alternatives cover the chat widget + shared inbox; the polish gap is around the AI 'Fin' answer-bot and the Outbound campaigns.
Intercom pricing anchor: $39+/seat/mo with usage-based AI fees.
- GitHub
- ★ 29.1k · last commit 1d ago · 1183 open issues
- License
-
MIT (Community) - Setup time
- 20min docker-compose
- Monthly cost
- $10 VPS for a small/medium team.
Migration sketch. Intercom → Settings → Data Export. In Chatwoot, use the chatwoot-import-intercom community script that maps Intercom conversations + contacts to Chatwoot's Conversations API. Replace the Intercom widget snippet with Chatwoot's.
Good fit forTeams that want a unified inbox (chat + email + social) with no per-message AI fees.
Weak atOutbound product tours / banners are thinner than Intercom's.
- GitHub
- ★ 3.98k · last commit 2d ago · 305 open issues
- License
-
AGPL-3.0 - Setup time
- 30min docker-compose
- Monthly cost
- $10 VPS for the messenger + inbox plugins.
Migration sketch. No first-class Intercom importer. Recreate inbox channels; replace the Intercom JS with Erxes Messenger; export contacts via Intercom's API and import as CSV.
Good fit forTeams that want CRM + helpdesk + messenger in one stack.
Weak atHeavier setup than Chatwoot.