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Chatwoot

Open-source · self-hostable · replaces 3 SaaS tools on os-alt

chatwoot/chatwoot · alive · ★ 29.1k · last commit 1d ago · 1183 open issues

License: MIT — Core is MIT; some Enterprise features (SLAs, custom roles) are gated.

Good fit for Support teams adding live chat, WhatsApp, or social DMs to their email-only Help Scout setup.

Weak at Email-only workflows feel slightly heavy in Chatwoot's omnichannel UI; FreeScout is more focused if email is all you have.

In a terminal? npx -y github:SolvoHQ/os-alt-cli helpscout prints the Help Scout comparison table including Chatwoot. how the CLI works →

Replaces these SaaS

  • Help Scout · Customer support helpdesk / shared inbox

    Pull `chatwoot/chatwoot:latest` with the official compose. Chatwoot is omnichannel (email + live chat + WhatsApp + Telegram + Instagram + SMS) — Help Scout's email-only model maps to a single Email channel inbox. Migrate via Chatwoot's API: pull conversations from Help Scout's API, POST to Chatwoot's `/api/v2/accounts/{id}/conversations`. Customers map cleanly; canned responses re-create as Chatwoot canned responses.

  • Intercom · In-app messenger + customer support

    Intercom → Settings → Data Export. In Chatwoot, use the chatwoot-import-intercom community script that maps Intercom conversations + contacts to Chatwoot's Conversations API. Replace the Intercom widget snippet with Chatwoot's.

  • Zendesk · Customer support / helpdesk

    No first-class Zendesk importer. Use the Zendesk Tickets API to dump tickets to JSON, then call Chatwoot's Conversations API to recreate them. Email channel is easy to flip — repoint your support@ inbox to Chatwoot.

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