Erxes vs Intercom
Self-host swap-in for Intercom. · Self-host Intercom · Erxes on os-alt
Erxes is one of the open-source self-host replacements for Intercom — license AGPL-3.0, 30min docker-compose to stand up, and $10 vps for the messenger + inbox plugins. Compare against Intercom's $39+/seat/mo with usage-based AI fees below.
| Erxesopen-source | Intercompaid SaaS | |
|---|---|---|
| Category | In-app messenger + customer support | In-app messenger + customer support |
| License / pricing | AGPL-3.0 | $39+/seat/mo with usage-based AI fees |
| Starting price | $0 self-host | $39/user/mo |
| GitHub | erxes/erxes | closed source |
| Setup time | 30min docker-compose | SaaS — sign up + bill |
| Monthly cost | $10 VPS for the messenger + inbox plugins. | from $39/user/mo ($39+/seat/mo with usage-based AI fees) |
Switching from Intercom to Erxes
No first-class Intercom importer. Recreate inbox channels; replace the Intercom JS with Erxes Messenger; export contacts via Intercom's API and import as CSV.
- Good fit for
- Teams that want CRM + helpdesk + messenger in one stack.
- Weak at
- Heavier setup than Chatwoot.
Other open-source self-host alternatives to Intercom
In a terminal? npx os-alt intercom prints Intercom's self-host options —
how the CLI works →
FAQ
Is Erxes a free alternative to Intercom?
Yes — Erxes is open source under AGPL-3.0. Self-host cost: $10 VPS for the messenger + inbox plugins.. Intercom starts at $39/user/mo ($39+/seat/mo with usage-based AI fees).
How long does Erxes take to set up vs Intercom?
Self-hosting Erxes: 30min docker-compose. Intercom is a hosted SaaS — sign up and you're in.
What is Erxes good at, and what is it weak at?
Good fit for: Teams that want CRM + helpdesk + messenger in one stack.. Weak at: Heavier setup than Chatwoot..